A: An independent agent has YOUR best interests in mind. Our Account Managers are not a direct sales representative of a company who is mandated to sell a certain service or product. A direct sales person for the carrier is paid to sign up a new account but then moves on to sign up additional accounts. These carriers have large turnover and no relationships with the accounts they have established. As an independent agent, our Account Managers their incentives are based on the length of the agreement, which allows them the opportunity to work directly with you every step of the way – from initial agreement, through additions, moves and changes, purchasing of equipment, and insuring that you are completely satisfied with the products and services GCC has provided to your company. GCC helps you decide what voice and data networking services make sense for your company!