Local Phone Service  
Long Distance Service  
Dedicated High Speed Internet - Broadband Service  
Integrated Voice and Data Services  
Data Networking Service  
 
 
 
 
 
Please contact GCC today at
(773)276-5300 and give us the
opportunity to provide high-quality
networking products, services and support insuring excellence in all
aspects of your company’s
communications.
 
 

FAQ's

Is technology letting you work the way you want, or are you limited by your technology? Can your network withstand lack of bandwidth, costly telecommunications charges or out-of-date technology?  Will your business continue operating if systems crash?  What does a day of downtime or poor networking cost your company?
These are important questions, but few ask themselves without the help of a technology expert. Once you have the right answers – what can you do to insure the technology you invested in will meet your current and future needs?
GCC professionals help you identify technology issues before they become a problem, develop a plan, and implement changes to improve your systems giving you a competitive advantage in today’s evolving and changing markets.
 
Here are some of the most FREQUENTLY ASKED QUESTIONS about the current offerings in the networking industry and how they may affect your business
 
Q: Why should I use an independent agent?

Q: What is a C-LEC?

Q: How long does it take to get my lines converted from my current vendor to GCC’s service?

 
Q: Should I notify my current carrier that I have switched to another carrier?  

Q: How are we billed for our GCC Services?

Q: Who do we call if we have a problem with our phone lines or data and internet transmissions?

 

Q: I notice there are many taxes and surcharges on sample bills I have been provided – what are those charges and why must my company pay these?

 
 
Q:  Why should I use an independent agent?
A: An independent agent has YOUR best interests in mind. Our Account Managers are not a direct sales representative of a company who is mandated to sell a certain service or product. A direct sales person for the carrier is paid to sign up a new account but then moves on to sign up additional accounts. These carriers have large turnover and no relationships with the accounts they have established.  As an independent agent, our Account Managers their incentives are based on the length of the agreement, which allows them the opportunity to work directly with you every step of the way – from initial agreement, through additions, moves and changes, purchasing of equipment, and insuring that you are completely satisfied with the products and services GCC has provided to your company. GCC helps you decide what voice and data networking services make sense for your company!

 
Q:  What is a C-LEC?
A: The term C-LEC or Competitive Local Exchange Carrier is a provider of voice or data network services. C-LECs are competitors to I-LECs or Incumbent Local Exchange Carriers offering telecommunication services. These were newly developed terms that emerged from the Telecommunications Act of 1996 that describes the traditional local telephone companies, which provide local telephone service and the competitive independent network services.
 
 
Q:  How long does it take to get my lines converted from my current vendor to GCC’s service?

A: Timeframes are dependent on the type of services being converted from a previous carrier to GCC. As outlined below, each type of service carriers different timeframes.

Local Services –
New Analog Lines:  3-5 days
Conversion of Analog Lines from SBC or Local Phone Company:  5-10 days
CLEC to CLEC –
Conversion of existing voice/data service:  30 days
Dedicated Local PRI/IVAD/Internet T-1’s:  30-45 days
Private Lines:  30-45 days
 
 
Q:  Should I notify my current carrier that I have switched to another carrier?
A: Yes. After completing install of new services, it is recommended that you cancel your account in writing with your previous carrier. Your current phone service will NOT be disconnected until your GCC services are fully in place and totally operational.
 
 
 
Q:  How are we billed for our GCC Services?

A: In order to keep our administrative costs and charges that GCC would pass on to our customers, our partner networking services will provide you with your monthly bill and complete usage and service optimization reports as well as applying all state and local taxes and surcharges. Your GCC Account Manager also receives a copy of your bill and reviews each billing statement to be able to identify potential changes in service level offerings.

Critical Management and Usage reports are included with your billing.If you have multiple locations, we can break down your bills to location or even sub-locations to help you completely manage your account.

 
 
Q:  Who do we call when there is a phone line or data and internet transmission problem?

A: If you experience a problem with your phone or data lines, there is a customer service number with your customer account identification that is given to your organization at the time of the service cut-over. We work with your company designate before our service begins to go over all Customer Service procedures that accompany your service offering. The usual protocol for reporting a problem is as follows:

  1. You will be asked for your account number and name.
  2. If it is a voice issue, provide circuit i.d , call example that includes data, time, terminating phone number, any recordings so a trouble ticket can be issued with the network
  3. If it is a data issue, provide circuit i.d and open a trouble ticket.
  4. Document the trouble ticket number and name of customer service rep for future reference.
When you contact the Customer Support team, they will immediately try to troubleshoot the problem to get your service issue solved as quickly as possible.
 
 
Q:  I notice there are many taxes and surcharges on sample bills I have been provided – what are those charges and why must my company pay these?
A: Taxes and surcharges on your telephone bill are mandated by the local, state and federal agencies.  We are required by law to collect these taxes and surcharges from our customers and remit to the proper agencies.  No carrier can discount or waive these charges, nor deviate from the amounts or percentages.  Therefore any carrier you would choose would be identical in these charges for the same service offering.
 
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